Job

Providence Health & Services is recruiting for the position of Telecom Field Engineer (#47539, regular, full-time, exempt); this position is located in Renton, WA, supports facilities in both Renton and Olympia, and may travel up to 40-60% of the time. Reporting to the Manager-Voice Services, WA/CA, the Telecommunications Field Engineer is responsible for the integrity of the Physical Plant related to all Voice Systems, including PBX's, Voice Mail Systems, IVR's, Paging Terminals, ACD Servers, SpectraLink, Vocera and any other voice or VOIP related systems.
PRINCIPAL DUTIES· Provides engineering and technical support to the Voice Services organization for all physical devices installed. Including, but not limited to PBX's, Voice Mail Systems, ACD Servers, Call Accounting Systems, Intelligent Console Systems, Wireless voice systems; i.e. SpectraLink, Vocera, pagers, IVR's, NICE Recording Systems, etc. · Creates and maintains accurate technical and procedural documentation for all voice systems. · Creates and maintains internal training materials and provide training to appropriate SIS staff. · Manages and works with vendor for all physical aspects of new system installation, system expansion or system upgrades. · Assures that all required maintenance processes are in place and performed. · Troubleshoots, diagnosis and implements solutions to assure all hardware and network related voice services problems are resolved. · Maintains all physical plant related to voice services. This includes both hardware and cable and Telco infrastructure. · Coordinates with all voice software, hardware vendors and users to satisfy requirements and organize installation and support. · Coordinates all new Telco services provided for voice services and connect to existing voice services platforms. · Assures all network services delivered to a facility are identified and labeled. · Installs and configure all voice services related hardware. · Monitor all cross connects and assure that they are accurate and disconnects are removed. · Schedule and perform all system backups. · Manage hardware inventories and disposal of obsolete equipment. · Monitors voice system backbone and report deficiencies to assure proper system capacities are maintained. · Provides guidance to all System Information Services Technicians in the performance of Telecommunications duties. · Displays a professionally attitude and demeanor when working with organizations external to SIS, providing a positive view. When required to travel for Providence, professionalism is displayed at all times. · Carry a beeper and/or cell phone and be available during specified hours of coverage on a standby basis. · Travel -Must be able to travel by a variety of modes of efficient transportation to all PHS sites within scope of assignment.
MAJOR CHALLENGES · Providing a level of technical expertise across multiple skill sets to address and resolve the client's issues in an acceptable time frame. · Working with and supporting diverse voice platforms across multiple states.

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Provides guidance to all System Information Services Technicians in the performance of Telecommunications duties.

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